Customer support at + 82-10-5465-9628 (24/7, 365 days a year)


What to do when an emergency occurs while staying in KOR?​
What to do when an emergency occurs?​

While residing in South Korea, there is always a possibility that one may end up in an unexpected emergency situation of some sort. Therefore it is advised to find out in advance what one should do in case such a situation arises. By familiarizing oneself with different safety guidelines in advance, one will be able to act more calmly when faced with a dangerous situation in real life.

For emergency situations, call 119 first. The 119 rescue team will react quickly to the caller`s needs such as sending an ambulance and taking the patient to the nearest hospital. The 119 ambulance is free of charge. And when a foreigner calls 119, the staff connects the call with a translator of the Korea National Tourism Organization. Through a three way call with the translator and the staff, the foreigner caller can effectively get a respond to his/her needs.
But when you call 119 using a public telephone, first press the red color emergency button and after that call 119. The 119 service is available 24 hours, and it automatically identifies the caller`s location.

We’re available 24 hours a day, seven days a week to help you by phone or email. We can answer any questions you may have about our services. Do you need immediate assistance from someone else? Or have a specific request to carry out? KCS staffs are the local experts, and we are ready to get it done. Please feel free to contact us if you need any help.


In the rare event of an emergency, please call us on the cell phone number provided with our website. If you cannot reach KCS, or in the event of a dispute, please contact our emergency number:

Ways to get in touch: (E-mail)
+82 10 5465 9628 (WhatsApp)
+82 10 5465 9628 (Skype)
010 5465 9628 (Cell phone)
02) 826-9628 (Office Local Phone)